Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 410-675-4338 or make an appointment online!
Know Your Rights
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Reviews and comments from our satisfied customers
Finally! I am, so happy I discovered the brilliant services of Bill and his team. My first service request with them was an unforgettable experience. I was told to arrive at 8 am and I was there on time. I was told the service I needed would take about half an hour. I was done in twenty minutes. But, best of all, Bill explained everything to me and for the first time, I understood car maintenance. LOL. Did I mention the supreme hospitality while I waited? That will be the next review!! I am soooooooo pleased!!
Tires, near Baltimore, MarylandHad a slow leak in my tire, called in the morning and had options and pricing within a few hours. Jason explained the options and my tire was fixed within the hour. Great customer service and reasonable prices!
Yikes!! I have had two good repair services in the past. This last experience, which lasted two full days, was frustrating, and one signal repair problem remains, although the billing invoice says otherwise. I will be staying away.
I moved out of Baltimore and my 1996 Civic is in car heaven, but thank you Nicolas Fleet Shell for always providing excellent service, a fair price, and an honest, friendly business. You set the standard for auto service shops.
All around great place, wouldn't take my vehicles anywhere but to them. Honest, very professional, fast and friendly service. Thanks to all of them for keeping my vehicles going and the outstanding service.
I have to say that the 20+ years I have lived in this neighborhood, I have always used Fleet St Shell for my car repairs, because they are excellent at what they do. They are always helpful and courteous and really go out of their way to accommodate customers! A great place to go!